Velozo Guitars privacy policy

This Privacy Policy outlines how Velozo Guitars (referred to as "Site", "we", "us", or "our") gathers, utilises, and shares your personal data when you visit velozoguitars.com (the "Site") or communicate with us in any other manner (collectively, the "Services"). In the context of this Privacy Policy, "you" and "your" pertain to the user of the Services, whether you're a customer, a website visitor, or any other individual from whom we've collected data under this Privacy Policy.

By accessing and using any of the Services, you consent to the gathering, use, and disclosure of your data as outlined in this Privacy Policy. If you disagree with this Privacy Policy, please refrain from using or accessing any of the Services.

Modifications to This Privacy Policy

We might revise this Privacy Policy periodically, including updates due to changes in our procedures or for other operational, legal, or regulatory causes. We'll publish the updated Privacy Policy on the Site, refresh the "Last updated" date, and undertake any other necessary measures as mandated by the law.

How We Gather and Utilise Your Personal Data

To deliver the Services, we've gathered and continue to gather personal data about you from various sources. The data we collect and utilise depends on your interactions with us.

Besides the uses explicitly mentioned below, we might utilise the data we gather about you to communicate with you, deliver the Services, adhere to legal requirements, enforce relevant terms of service, and safeguard the Services, our rights, and the rights of our users and others.

Types of Personal Data We Collect

The personal data we acquire about you is contingent on how you engage with our Site and utilise our Services. By "personal data", we refer to data that identifies, pertains to, describes, or can be linked with you. The subsequent sections elucidate the categories and specific types of personal data we collect.

Data Directly Provided by You

Data you directly submit to us via our Services might include:

Fundamental contact details such as your name, address, telephone number, email.
Customer support data, including the content you opt to share when communicating with us, such as sending messages through the Services.

Certain features of the Services might necessitate you to directly provide specific data about yourself. You can choose not to furnish this data, but doing so might hinder your ability to use or access these features.

Data Gathered through Cookies

We also automatically gather specific data about your interactions with the Services ("Usage Data"). To accomplish this, we might employ cookies, pixels, and analogous technologies ("Cookies"). Usage Data might encompass details about how you access and use our Site and your account, including device specifics, browser details, network connection data, your IP address, and other data related to your interactions with the Services.

Data Obtained from Third Parties

Lastly, we might obtain data about you from third parties.

When you visit our Site, open or interact with emails we send, or engage with our Services or adverts, we, or collaborating third parties, might automatically gather specific data using online tracking technologies like pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any data obtained from third parties will be handled in line with this Privacy Policy. We don't bear responsibility for the accuracy of the data third parties provide to us and are not liable for any third-party policies or practices. For more details, refer to the section below, "Third-Party Websites and Links".

How We Utilise Your Personal Data

Service Provision: We utilise your personal data to provide the Services, including processing payments, fulfilling orders, notifying you about your account, purchases, returns, exchanges, or other transactions, managing and maintaining your account, arranging shipping, facilitating returns and exchanges, and allowing you to post reviews.

Marketing and Promotion: We utilise your personal data for marketing and promotional activities, such as sending marketing and promotional communications via email, text, or post and displaying adverts for products or services. This may involve using your data to tailor the Services and advertising on our Site and other platforms.

Security and Fraud Prevention: We utilise your personal data to identify, investigate, or act against potential fraudulent, unlawful, or malicious activities. If you opt to utilise the Services and register an account, you're accountable for safeguarding your account details. We highly advise against sharing your username, password, or other access information. If you suspect your account has been compromised, contact us promptly.

Communication: We utilise your personal data to offer customer support and enhance our Services. This is in our legitimate interests to remain responsive to you, deliver effective services, and maintain our business rapport with you.

Cookies: We employ Cookies on our Site to power and refine our Site and Services (including recalling your actions and preferences), conduct analytics, and gain insights into user interaction with the Services.

Most browsers accept Cookies by default, but you can opt to set your browser to reject or remove Cookies via your browser settings. Please note, blocking Cookies might negatively impact your user experience and could result in certain Services, features, and general functionality functioning improperly or becoming unavailable. Furthermore, blocking Cookies might not entirely prevent us from sharing data with third parties, such as our advertising collaborators.

Disclosure of Personal Data

Under certain circumstances, we might disclose your personal data to third parties for valid reasons as per this Privacy Policy. Such circumstances might include:

With vendors or other third parties delivering services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping).
With business and marketing collaborators to offer services and advertise to you. Our business and marketing collaborators will handle your data as per their own privacy statements.
When you instruct, request, or provide consent to us to disclose certain data to third parties, such as shipping products or via your usage of social media widgets or login integrations.
With our affiliates or within our corporate group, in our legitimate interests to operate a thriving business.
In connection with a business transaction like a merger or bankruptcy, to adhere to legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce relevant terms of service, and safeguard the Services, our rights, and the rights of our users and others.

User-Generated Content

The Services might enable you to post product reviews and other user-generated content. Should you opt to submit user-generated content to any public section of the Services, this content will be public and accessible to all.

We don't govern who accesses the data you choose to share, and cannot guarantee that entities with access will respect your privacy or maintain its security. We're not liable for the privacy or security of any data you make publicly accessible, or for the accuracy, use, or misuse of any data you disclose or receive from third parties.

Third-Party Websites and Links

Our Site might offer links to websites or other online platforms run by third parties. If you navigate to sites not affiliated or controlled by us, review their privacy and security policies along with other terms and conditions. We don't assure and aren't accountable for the privacy or security of such sites, including the accuracy, comprehensiveness, or reliability of information found on these sites. Data you provide on public or semi-public venues, including data you share on third-party social networking platforms, might be accessible by other Services users and/or users of those third-party platforms without restrictions regarding its usage by us or by a third party. Our inclusion of such links doesn't imply endorsement of the content on such platforms or their owners or operators, unless disclosed on the Services.

Children’s Data

The Services aren't designed for use by children, and we don't knowingly collect any data about children. If you're a parent or guardian of a child who has provided us with their data, contact us using the details below to request its deletion.

As of this Privacy Policy's Effective Date, we don't have actual knowledge of sharing or selling (as defined in applicable law) data of individuals under 16 years of age.

Security and Data Retention

Bear in mind that no security measures are flawless or impregnable, and we can't guarantee "impeccable security." Moreover, data you send to us might not be secure during transit. We advise against using insecure channels to relay sensitive or confidential data to us.

The duration for which we retain your personal data varies based on factors like the necessity to maintain your account, deliver the Services, adhere to legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Preferences

Depending on your jurisdiction, you might possess some or all of the rights listed below concerning your personal data. However, these rights aren't absolute, might apply under specific conditions only, and we might decline your request as permitted by law.

Right to Access / Know: You might have the right to request access to your personal data we hold, including details on how we utilise and share your data.
Right to Erase: You might have the right to request deletion of your personal data we maintain.
Right to Rectification: You might have the right to request correction of inaccurate personal data we hold.
Right to Portability: You might have the right to obtain a copy of your personal data we hold and request its transfer to a third party under certain conditions and exceptions.
Data Processing Limitation: You might have the right to request cessation or limitation of our data processing activities concerning your personal data.
Consent Withdrawal: If we rely on your consent to process your personal data, you might have the right to revoke this consent.
Appeal: You might have the right to contest our decision if we deny your request. You can do so by responding directly to our refusal.

Managing Communication Preferences: We might send you promotional emails, and you can opt out of these at any time by utilising the unsubscribe option provided in our emails. If you opt out, we might still send you non-promotional emails, such as those concerning your account or orders you placed.

You can exercise any of these rights as indicated on our Site or by contacting us using the details provided below.

We won't discriminate against you for exercising any of these rights. We might need to collect additional data from you to verify your identity, like your email address or account data, before providing a substantive response to your request. As per applicable laws, you can designate an authorised representative to make requests on your behalf concerning your rights. Before accepting such a request from a representative, we'll require proof that you've authorised them to act on your behalf, and we might need you to verify your identity directly with us. We'll respond to your request promptly, as mandated by applicable law.

Complaints

If you have complaints about how we process your personal data, contact us using the details provided below. If you're dissatisfied with our response to your complaint, depending on your jurisdiction, you might have the right to contest our decision by contacting us using the details below or by lodging your complaint with your local data protection authority.

International Users

Note that we might transfer, store, and process your personal data outside your residing country. Your personal data is also processed by our staff and third-party service providers and partners in these countries.

If we transfer your personal data out of Europe, we'll rely on recognised transfer mechanisms like the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority of the UK, where applicable, unless the data transfer is to a country offering an adequate level of protection.

Contact

For any queries about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, email us at info@velozoguitars.com.